Fundamentals · chapter 5 · Cultural Competence
Ethical Practice in Culture and Diversity
The 14 things this section of the textbook says that you are most likely to be asked about — quoted word for word, not retold. Then 6 practice questions with the reasoning.
Key points
Culturally competent care requirements
Providing culturally competent care requires attention to diversity and inclusion and a willingness to understand and accommodate the cultural differences of others.
Healthcare professional responsibility
Note that it is the responsibility of the healthcare professional to seek out, understand, and integrate the patient’s beliefs into their care. Ultimately, the goal is to build cultural competence into the permanent framework of health care.
ANA Code of Ethics
According to the American Nurses Association (ANA) Code of Ethics (2015), nurses must practice with cultural humility and inclusiveness.
Lifetime cultural learning
Culture is constantly evolving, so true cultural competence requires a lifetime of learning with these changes.
Cultural humility components
The intrapersonal component consists of a personal awareness of one’s own limited knowledge of the patient’s culture. The interpersonal component involves respect for the patient’s culture and openness to their beliefs and experiences.
Patient partnerships
By focusing on developing partnerships with patients, the nurse can create a space that encourages learning and appreciation for diverse cultures. It is a patient-centered way of providing culturally sensitive care.
Forcing treatment plans
Forcing a patient to accept a treatment plan that conflicts with their cultural practices and beliefs is rarely effective and can damage the relationship of trust between the nurse and the patient.
Accommodating cultural needs
When the patient’s cultural needs do not significantly or adversely affect their treatment plan, the cultural needs can and should be accommodated.
Learning patient practices
Having respectful, curious, in-depth conversations with patients is the best way to learn about their individual cultural practices.
Approaching diverse practices
When seeking ways to accommodate diverse cultural practices, approach patients with cultural humility to learn how best to care for the patient.
Active nurse engagement
As a nurse, it is necessary to actively engage with the patient and their culture to foster cultural competence, build trust, and tailor healthcare services to individual needs.
Avoiding stereotypes
However, it is important to remember not to stereotype or generalize patients. Make sure to ask each patient about their personal preferences when it comes to their cultural background and beliefs (Stubbe, 2020).
Own practices and biases
Learning about cultural diversity also includes becoming aware of your own practices and implicit biases.
Responsive cultural practice
Being responsive to cultural diversity involves taking what you have learned about other cultures from conversations, experiences, and research and integrating the knowledge into your practice. It also involves advocating for diversity and inclusion at a structural and institutional level.
Terms to know
- culturally competent care
- As discussed in 5.1 Understanding Cultural Differences, the concept of culturally competent care, which involves integrating an individual’s cultural beliefs into their health care, is an important foundation of cultural competence.
- cultural diversity
- According to the American Psychological Association (APA) (n.d.), cultural diversity is “the existence of societies, communities, or subcultures that differ substantially from one another.”
- inclusion
- And, inclusion is “the practice of creating an environment in which individuals of all backgrounds feel respected, valued, and supported.”
- cultural humility
- The ANA defines cultural humility as “a humble and respectful attitude toward individuals of other cultures that pushes one to challenge their own cultural biases, realize they cannot know everything about other cultures, and approach learning about other cultures as a life-long goal and process.”
- cultural negotiation
- A cultural negotiation is a process by which the patient and nurse seek a mutually acceptable way to deal with competing interests of nursing care, prescribed medical care, and the patient’s cultural needs.
- being culturally responsive
- According to the U.S. Department of Health and Human Services (HHS, n.d.), “being culturally responsive requires having the ability to understand cultural differences, recognize potential biases, and look beyond differences to work productively with children, families, and communities whose cultural contexts are different from one’s own.”
Practice questions
Stuck on select-all-that-apply? How to take them one option at a time.
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Every question here, with the answer
A patient says a recommended care plan conflicts with an important cultural practice. The practice does not significantly or adversely affect the treatment plan. What is the nurse’s best response?
- Avoid discussing the cultural practice because asking questions may be disrespectful.
- Tell the patient the prescribed plan must be followed exactly because it is the safest option.
- Ask another nurse to explain that hospital routines cannot be changed for individual preferences.
- Work with the patient and caregivers to find a mutually acceptable plan that accommodates the cultural need.
Answer: Work with the patient and caregivers to find a mutually acceptable plan that accommodates the cultural need.
The section states that cultural negotiation is reciprocal and collaborative, and cultural needs should be accommodated when they do not significantly or adversely affect treatment. Forcing the plan can damage trust, and avoiding the conversation prevents patient-centered care.
A nurse leader is reviewing unit practices to strengthen cultural competence. Which actions are consistent with the CDC principles listed in the section? Select all that apply.
- Involve the community in defining and addressing service needs.
- Recognize that language interpretation can be complex.
- Use one standard care approach so every patient receives identical cultural support.
- Define culture broadly when planning services.
- Value patients’ cultural beliefs during care planning.
Answer: Involve the community in defining and addressing service needs., Recognize that language interpretation can be complex., Define culture broadly when planning services., Value patients’ cultural beliefs during care planning.
The CDC principles include defining culture broadly, valuing patients’ cultural beliefs, recognizing complexity in language interpretation, and involving the community in service needs. A one-standard-approach option ignores the need to understand and integrate individual patient beliefs.
During admission, a nurse wants to understand a patient’s cultural practices related to care. Which approach best reflects cultural humility?
- Use the family’s cultural background to decide what the patient must prefer.
- Wait for the patient to raise cultural concerns before discussing them.
- Ask respectful, curious questions about the patient’s individual practices and preferences.
- Base the care plan on what the nurse has previously learned about the patient’s ethnic group.
Answer: Ask respectful, curious questions about the patient’s individual practices and preferences.
The section identifies respectful, curious, in-depth conversations with patients as the best way to learn about individual cultural practices. Assuming preferences based on group identity risks stereotyping and does not reflect patient-centered care.
A clinic serves a community with several languages, religions, and cultural traditions. Which nursing actions demonstrate active learning about cultural diversity? Select all that apply.
- Advocate for consent forms in a language commonly used by the clinic’s patient population.
- Use an implicit bias test or journaling to reflect on personal beliefs.
- Research local cultural issues using newspapers, articles, books, seminars, or courses.
- Assume patients from the same language group share the same health beliefs.
- Ask each patient about personal preferences related to cultural background and beliefs.
Answer: Advocate for consent forms in a language commonly used by the clinic’s patient population., Use an implicit bias test or journaling to reflect on personal beliefs., Research local cultural issues using newspapers, articles, books, seminars, or courses., Ask each patient about personal preferences related to cultural background and beliefs.
Active learning includes researching the community, asking each patient about preferences, and becoming aware of implicit biases through tools such as testing or journaling. The section warns not to stereotype or generalize patients, so assuming shared beliefs is not appropriate.
A nurse feels frustrated because a patient’s family refuses hospice and comfort measures. After speaking with the family, the nurse learns their cultural view is to keep fighting until the last minute. What should the nurse do next?
- Avoid further conversation with the family to prevent conflict.
- Ask the provider to override the family’s cultural preference because the nurse disagrees.
- Respect the family’s views and reflect on the nurse’s own cultural biases.
- Continue persuading the family by describing the nurse’s personal positive experience with hospice.
Answer: Respect the family’s views and reflect on the nurse’s own cultural biases.
The RN story shows that conversation with the family helped the nurse understand the family’s end-of-life values and reexamine personal bias. Continuing to push the nurse’s own viewpoint or avoiding dialogue would not support cultural humility or trust.
A nurse wants to become more responsive to cultural diversity in daily practice. Which actions reflect the section’s guidance? Select all that apply.
- Completely change all personal thoughts and feelings before providing care.
- Advocate for diversity and inclusion at a structural and institutional level.
- Remain open to new ideas, beliefs, and behaviors.
- Engage in self-reflection when beliefs or practices differ from the nurse’s own.
- Integrate knowledge gained from conversations, experiences, and research into nursing practice.
Answer: Advocate for diversity and inclusion at a structural and institutional level., Remain open to new ideas, beliefs, and behaviors., Engage in self-reflection when beliefs or practices differ from the nurse’s own., Integrate knowledge gained from conversations, experiences, and research into nursing practice.
Cultural responsiveness means applying what has been learned, advocating structurally, engaging in self-reflection, and remaining open to new ideas. The section says complete change of all thoughts and feelings is not expected, but willingness to change is key.
Where every quote comes from
Section 5.2 Ethical Practice in Culture and Diversity of Fundamentals of Nursing by Christy Bowen, Lindsay Draper, Heather Moore, OpenStax, 2024. Read the whole section free at openstax.org.
The textbook is licensed under CC BY-NC-SA 4.0. This page quotes it word for word and adds the headings, the order and the practice questions; references to the book's figures and stray spaces left by its formatting are removed. The page is shared under the same licence. Nothing here is sold.