Med-Surg · chapter 9 · Management of Chronic Illness
The Chronic Care Model
The 14 things this section of the textbook says that you are most likely to be asked about — quoted word for word, not retold. Then 3 practice questions with the reasoning.
Key points
Preventive care shift
Because chronic diseases are associated with such high morbidity and mortality rates, it is important to prevent them from developing when possible.
Model care delivery purpose
The Chronic Care Model was developed as a guide for the reorganization of health care delivery to effectively care for patients with chronic conditions.
Proactive prevention focus
It has been used by many health care organizations to redesign their structure to focus on proactive prevention as opposed to reactive treatment of disease.
Community role in care
At its core, the model emphasizes the role that health care organizations play within the larger community. When a community’s health system is functioning effectively, proactive health care teams and informed patients have productive interactions that achieve the goals of everyone in the system.
Health system organization
Organization of the health care system is the foundation of the Chronic Care Model. Without appropriate organization and structure, the health care system would be unable to provide effective care for chronic illness.
Model organization components
This area of the model includes four components: self-management support, delivery system design, decision support, and clinical information systems.
Self-management support
Self-management support refers to the assistance that patients with chronic illness need day to day.
Goal setting support
It is also important to support goal development and increase problem solving to manage chronic diseases with the assistance of health care staff (Agency for Healthcare Research and Quality, 2014).
Delivery system design
The delivery system design portion of the Chronic Care Model involves the design of the care provided. This area ensures that effective, efficient care is provide.
Decision support
The decision support component of the Chronic Care Model refers to the implementation of evidence-based guidelines into practice (Accelerating Care Transformation [ACT Center], n.d.).
Best practice access
Essentially, when a nurse or other provider is caring for a patient with a chronic disease, they should be able to quickly pull up a system or database of information, including best practice guidelines, that can assist them in the treatment and management of the condition.
Clinical information systems
Clinical information systems serve multiple purposes to help providers understand the medical composite of a patient or an aggregate group, as well as understand and manage preventive care for individuals with chronic diseases.
Community alliances
Medical facilities in the community are not in solidarity; rather, they form alliances with schools, spiritual or faith-based organizations, businesses, state and local programs, and other interested and impacted parties in the community. The goal of the relationship with these organizations is to ensure that the community remains involved in the ongoing care of its individuals.
Overarching model goals
The Chronic Care Model aims to improve the quality of care provided to patients with chronic disease to ensure optimal patient outcomes. The foundational goal of the model is to transform health care delivery systems so they are better equipped to provide quality care.
Terms to know
- Chronic Care Model
- The Chronic Care Model was developed as a guide for the reorganization of health care delivery to effectively care for patients with chronic conditions.
- Self-management support
- Self-management support refers to the assistance that patients with chronic illness need day to day.
- delivery system design
- The delivery system design portion of the Chronic Care Model involves the design of the care provided.
- decision support
- The decision support component of the Chronic Care Model refers to the implementation of evidence-based guidelines into practice (Accelerating Care Transformation [ACT Center], n.d.).
- Clinical information systems
- Clinical information systems serve multiple purposes to help providers understand the medical composite of a patient or an aggregate group, as well as understand and manage preventive care for individuals with chronic diseases.
- Community
- Community is the other large, foundational component of the Chronic Care Model.
Practice questions
Stuck on select-all-that-apply? How to take them one option at a time.
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Every question here, with the answer
At the end of a morning visit, a nurse is preparing the self-management section of a care plan for a patient with hypertension. Which planned action best applies the Chronic Care Model's approach to helping the patient limit sodium intake?
- Work with the patient to agree on a sodium-reduction goal and identify strategies for achieving it.
- Select a sodium-reduction goal for the patient and explain the instructions for meeting it.
- Provide sodium-reduction education and ask the patient to develop a goal and strategies independently.
- Agree with the patient on a sodium-reduction goal and leave strategy development for the next visit.
Answer: Work with the patient to agree on a sodium-reduction goal and identify strategies for achieving it.
The model supports collaborative goal development and staff-assisted problem solving to help patients manage chronic disease. The other approaches provide education or establish a goal, but leave out either shared goal setting or current assistance with strategies for achieving it.
At 3:00 p.m., a nurse is updating the electronic care plan for a patient with a chronic illness who will continue care with another provider. Which planned actions directly use information sharing to support a smooth transition? Select all that apply.
- Retrieve best-practice guidelines for the patient's chronic condition from a clinical database.
- Make the patient's care-plan information available to the patient as part of coordinating ongoing care.
- Generate a list of patients with the same chronic disease to monitor their health status over time.
- Share the patient's current care-plan information with the provider who will continue care.
- Review the care team's performance and patient outcomes for the previous month.
Answer: Make the patient's care-plan information available to the patient as part of coordinating ongoing care., Share the patient's current care-plan information with the provider who will continue care.
Sharing patient-specific information with both the patient and the continuing provider supports coordination and smooth transitions. Performance monitoring and disease-specific patient lists serve other clinical information system functions, while retrieving guidelines provides decision support; none of these actions alone shares the patient's care information for this transition.
At 2:00 p.m., a clinic nurse is drafting a care plan for a patient with a chronic condition the nurse rarely encounters. The nurse is unsure which management approach is supported by evidence. Which action best addresses that uncertainty before completing the plan?
- Review the patient's recorded health-status trends to summarize progress over time.
- Access condition-specific best-practice guidelines through a clinical system or database.
- Review the patient's self-management goals to identify personal priorities.
- Review the care team's assigned roles and the patient's scheduled follow-up contacts.
Answer: Access condition-specific best-practice guidelines through a clinical system or database.
Decision support makes evidence-based guidelines available when clinicians are unfamiliar with a condition or unsure how to manage it. Health-status trends, patient goals, and team responsibilities contribute to care planning, but they do not substitute for condition-specific evidence-based guidance.
Where every quote comes from
Section 9.6 The Chronic Care Model of Medical-Surgical Nursing by Christy Bowen, Bridget Carey, Jessica Palozie, Maren Reinholdt, OpenStax, 2024. Read the whole section free at openstax.org.
The textbook is licensed under CC BY-NC-SA 4.0. This page quotes it word for word and adds the headings, the order and the practice questions; references to the book's figures and stray spaces left by its formatting are removed. The page is shared under the same licence. Nothing here is sold.