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Fundamentals · chapter 17 · Patient and Family Education

The Nurse’s Role in Patient and Family Education

The 14 things this section of the textbook says that you are most likely to be asked about — quoted word for word, not retold. Then 6 practice questions with the reasoning.

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Key points

  1. RN education position

    Registered nurses, as care planners and those who spend a great deal of their time in directly caring for patients, are in a natural position to educate patients and their families.
  2. Standards require teaching

    It is more than the interaction that places nurses in a position for patient teaching; the nursing standards of practice (ANA, 2021) specify the RN’s roles and competencies relative to health teaching, promotion, and prevention of illness.
  3. Evaluate teaching effectiveness

    Nurses must be able to evaluate teaching and learning to determine its effectiveness and assess a patient’s goal achievement.
  4. Trust-building behaviors

    Behaviors such as approachability, dependability, and flexibility are necessary to establish trust and develop quality relationships with patients and families.
  5. Communication skill

    Perhaps the most important skill for patient and family education is communication. Proficiency in the other teaching skills may be manifested through excellence and clarity in communication.
  6. ANA practice guidance

    The ANA Scope and Standards of Practice offers decision-making and practice guidance for professional RN practice.
  7. Standards distinction

    The distinction is that practice standards relate to competency in nursing practice, whereas professional performance standards reflect professional role competency.
  8. Standard 5B teaching

    Health teaching and promotion are specifically addressed in Standard 5B as “the registered nurse employs strategies to teach and promote health and wellness” (ANA, 2021, p. 85).
  9. Holistic education scope

    A holistic, individualized approach to patient and family education is within the RN’s scope of practice and is expected to include health promotion and disease prevention strategies.
  10. Health literacy support

    As discussed previously regarding health literacy, nurses as educators also assist patients and families to access and comprehend information to make their own healthcare decisions (Healthy People 2030, n.d.).
  11. Education as advocacy

    Teaching patients about the resources available for any aspect of the system represents advocacy and could include, for example, a Medicaid application or information on how to find safe housing.
  12. Nurse teaching roles

    Nurses, as the healthcare members who spend significant amounts of time with patients, play key roles not only as direct care provider but as teacher, counselor, and evaluator.
  13. Education improves self-care

    Patients who are educated about their health, well-being, and illness or injury prevention express increased satisfaction in their healthcare interactions (Bordonada et al., 2020). These patients also tend to participate more in self-care, health promotion, and illness or injury prevention activities.
  14. Evaluation guides care

    Whichever model is used, evaluation plays an integral role in determining the accomplishment of goals and outcomes, and guides a return to either assessment or recognition of cues from the component of hypothesis-formation component of the CJMM.

Terms to know

practice scope
The nursing profession involves a practice scope for RNs, which is expressed as “the who, what, where, when, and why” of nursing roles and professional practice (ANA, 2021, p. 3).
practice standards
The distinction is that practice standards relate to competency in nursing practice, whereas professional performance standards reflect professional role competency.
professional performance standards
The distinction is that practice standards relate to competency in nursing practice, whereas professional performance standards reflect professional role competency.
health teaching and promotion
Health teaching and promotion are specifically addressed in Standard 5B as “the registered nurse employs strategies to teach and promote health and wellness” (ANA, 2021, p. 85).
advocacy
In professional nursing practice, advocacy is a process involving support and recommendations for a cause or action plan (ANA Scope and Standards of Practice, 2021).
nursing process
The nursing process includes assessment, analysis or diagnosis, planning, implementation, and evaluation.

Practice questions

Stuck on select-all-that-apply? How to take them one option at a time.

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Every question here, with the answer

  1. A patient is being discharged after outpatient surgery and says, “I do not want my spouse to fill the pain medicine prescription because I might become addicted.” What should the nurse do first?

    1. Review incision care and activity restrictions before discussing pain medicine.
    2. Delay all discharge teaching until the patient reports no pain.
    3. Address the patient’s concern about addiction, then teach about pain control and proper medication use.
    4. Tell the spouse to fill the prescription because the patient will need it at home.

    Answer: Address the patient’s concern about addiction, then teach about pain control and proper medication use.

    The section’s discharge teaching example prioritizes pain control but first addresses the patient’s specific concern about addiction. Teaching is most effective when the nurse responds to the patient’s expressed worry before explaining pain and proper medication use.

  2. A nurse is preparing dietary education for a patient from a cultural group that is often described as vegetarian. Which nursing actions best support effective patient education? Select all that apply.

    1. Actively listen to the patient’s replies about specific practices and preferences.
    2. Ask the patient straightforward questions about personal food practices and preferences.
    3. Plan the teaching around a meatless diet because it is common in the patient’s cultural group.
    4. Use the patient’s stated preferences when setting educational goals and priorities.
    5. Avoid asking about culture because unexpected answers may interfere with rapport.

    Answer: Actively listen to the patient’s replies about specific practices and preferences., Ask the patient straightforward questions about personal food practices and preferences., Use the patient’s stated preferences when setting educational goals and priorities.

    The section warns that broad cultural assumptions can lead to misunderstandings and unnecessary teaching. Asking direct questions and listening to the individual patient supports respectful, individualized education.

  3. A nurse is planning a teaching session for a patient and family. One family member has hearing impairment, and the patient has limited understanding of medical terms. Which actions should the nurse include? Select all that apply.

    1. Explain procedures and medications in lay terms.
    2. Provide closed captioning for audiovisual teaching materials when needed.
    3. Use only medical terminology so the teaching is precise.
    4. Teach at the nurse’s preferred level of detail regardless of the patient’s understanding.
    5. Ensure the volume of speech or audiovisual materials is adequate.

    Answer: Explain procedures and medications in lay terms., Provide closed captioning for audiovisual teaching materials when needed., Ensure the volume of speech or audiovisual materials is adequate.

    Effective communication requires clarity, adequate volume, appropriate accommodations such as closed captioning, and teaching at the patient and family’s level of understanding. Using unexplained medical terminology or ignoring the learner’s understanding can create confusion and reduce teaching effectiveness.

  4. A patient is physically incapacitated, and the family member at the bedside says, “I do not know which department can help us with resources after discharge.” Which nurse response best demonstrates advocacy through education?

    1. Explain that discharge resources are outside the nurse’s role.
    2. Focus only on direct bedside care and avoid discussing system resources.
    3. Refer the family member to appropriate people, departments, or agencies for assistance.
    4. Tell the family member to wait until the patient can make all calls independently.

    Answer: Refer the family member to appropriate people, departments, or agencies for assistance.

    The section identifies education about available resources as a form of advocacy, especially when patients and families are navigating a confusing healthcare system. Referring family members to appropriate resources supports access and understanding.

  5. After completing self-care teaching, the nurse asks the patient to explain the plan. The patient cannot describe the key steps. What is the nurse’s best next action as an evaluator?

    1. Assume the patient will understand later after reading the discharge papers.
    2. Stop teaching because evaluation is the final step of the nursing process.
    3. Document that teaching was completed because the information was presented.
    4. Continue the nursing process by reassessing learning needs and revising priorities or teaching actions.

    Answer: Continue the nursing process by reassessing learning needs and revising priorities or teaching actions.

    The section explains that evaluation determines whether goals were met, but the nursing process is not truly linear. If teaching was not effective, evaluation should guide renewed assessment and further action.

  6. During a shift, a nurse changes a dressing, prepares a patient to sit and stand before walking, and reviews whether the patient understands the care plan. Which actions reflect the nurse’s roles in education? Select all that apply.

    1. Evaluate whether the patient’s education goals were met.
    2. Assess the patient’s learning needs, preferences, literacy, health literacy, and physical limitations.
    3. Avoid teaching during care activities because education should occur only in formal sessions.
    4. Describe dressing steps and explain normal versus abnormal findings while performing the task.
    5. Explain why the patient should dangle before standing and teach the safety purpose of a gait belt.

    Answer: Evaluate whether the patient’s education goals were met., Assess the patient’s learning needs, preferences, literacy, health literacy, and physical limitations., Describe dressing steps and explain normal versus abnormal findings while performing the task., Explain why the patient should dangle before standing and teach the safety purpose of a gait belt.

    The section describes nurses as teachers, counselors, and evaluators who use routine patient care as teaching opportunities. Avoiding education during care activities misses natural teaching moments identified in the section.

Where every quote comes from

Section 17.3 The Nurse’s Role in Patient and Family Education of Fundamentals of Nursing by Christy Bowen, Lindsay Draper, Heather Moore, OpenStax, 2024. Read the whole section free at openstax.org.

The textbook is licensed under CC BY-NC-SA 4.0. This page quotes it word for word and adds the headings, the order and the practice questions; references to the book's figures and stray spaces left by its formatting are removed. The page is shared under the same licence. Nothing here is sold.